Paper Feed Problems
If the machine is operating but paper will not feed or paper jams occur frequently, check the condition of
the machine and paper.
Problem Solution
Paper does not feed smoothly. • Use supported types of paper. See page 74 "Supported
Paper".
• Load paper correctly, making sure that the side or end
fences of the paper tray, or the paper guides of the
bypass tray are properly adjusted. See page 56
"Loading Paper".
• If the paper is curled, straighten the paper.
• Take out the paper from tray and fan it well. Then,
reverse the top and bottom of the paper, and put it back
in the tray.
Paper jams occur frequently. • If there are gaps between the paper and the side or end
fences of the paper tray, or the paper guides of the
bypass tray, adjust the side or end fences of the paper
tray, or the paper guides of the bypass tray to remove the
gaps.
• Avoid printing on both sides of paper when printing
images that contain large solid areas, which consume a
lot of toner.
• Use supported types of paper. See page 74 "Supported
Paper".
• Load paper only as high as the upper limit markings on
the side fence.
• Make sure that the friction pads and paper feed rollers
are clean. See page 380 "Cleaning the Friction Pad and
Paper Feed Roller".
Paper Feed Problems
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