Color offset
Description: Offset is characterized by improper overlays of color on lines and text. Outlines of different
colors appear around text and lines.
Probable Cause: Gap between transport belt and print head (with the paper in between) is not correct.
Location: Print head unit, transport belt unit
Service Center Procedure:
1. Do a test print with another file.
2. Check printer drive settings (Density setting).
3. Print a Nozzle Check pattern.
4. Check the amount of line feed during printing.
5. Check the print head alignment.
6. Check the position of the envelope selector.
7. Adjust the printer driver density and mode settings.
8. Do "Head-Cleaning" 3 times.
9. Do "Head-Flushing" 1 time.
10. Adjust line feed.
• For more details about printing a Nozzle Check pattern, adjusting line feed, and setting the print
position, pleaser refer to Section "4. Troubleshooting" of the Service Manual or Operating Instructions.
Replacement Procedure:
1. Readjust horizontal print position.
Image appears scratchy, streaked
Description: The surface of the image is scoured and smeared, portions of the image are missing.
Probable Cause: The print head is scouring the surface of the paper because the gap between the print
head and paper is incorrect.
Location: Print head
Service Center Procedure:
1. Adjust the carrier position lever (envelope selector) and select mono-directional printing for
images with large amounts of ink coverage.
2. Do a test print with another file.
3. Check printer drive settings (Density setting).
4. Print a Nozzle Check pattern.
Other Problems
39
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