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6. Troubleshooting Problems:
6.1 Motor Not Working:
One of the worst problems to experience. What needs to be done? Determine the source, or cause of the
issue(s). What to look for:
(6.1.a) Display Settings: Perhaps a setting was accidentally changed. Try resetting the display by
conducting a factory reset. Review the display manual or display support page on
www.Ride1UP.com to reset the display. Steps to complete this procedure are listed on the last page
of this owner’s manual.
(6.1.b) Cables: i
s a connection loose? Look for kinked, loose, or damaged cables. Check the quick
disconnect connections, especially the one on the chain stay. Consider disconnecting them,
inspecting both ends, properly aligning (ensuring the pins are not bent) them and then carefully
plugging them back in.
(6.1.c) Accident: A
fter a crash or if the bike is dropped, and the motor cable is damaged where it
exits the axle, the motor may no longer function. This requires replacement motor parts and a more
time consuming/costly repair. Reach out to customer support if you see damage to the cable.
6.2 Kickstand:
Does the bike sit too low with the kickstand? The kickstand length is adjustable. Loosen the bolt on the bike
and slide to the desirable length. Check the bolt tension when first assembling as well to make sure the bolt
does not rattle loose. Is there a clicking noise with the kickstand? Make sure it is parallel with the chainstay
and fully tightened (8mm hex wrench). If it shifts, it will hit the crank arm when pedaling.
6.3 Charger:
Green light indicates the charger is powered but not charging. Red light indicates charging. Do not charge
near anything flammable or store the e-bike long-term while plugged in. If you are having issues with the
battery not charging, try riding the bike again, draining some battery, and try using a different outlet. Then
reach out to support if the issue does not resolve.
6.4 Derailleur/Gears:
Adjusting the gears on a bike so that there is no chain noise can be tricky for a novice. If you are not able to
watch a video explaining how to index the gears, the best thing to do is to take the bike to a local bike shop
for assistance. It is critical that your derailleur is properly tuned/adjusted. If it is not, when shifting into 1st
gear the chain and derailleur may go into the wheel which will quickly damage it if the powerful motor is
running.
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