Rigol DG4000 Series

Chapter 2 Troubleshooting&Maintenance RIGOL
DG4000 Service Guide
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Chapter 2 Troubleshooting&Maintenance
Troubleshooting
The commonly encountered failures of DG4000 and their solutions are listed below.
When you encounter those problems, please solve them following the corresponding
steps. If the problem persists, please contact RIGOL and provide your device
information (Utility  System  Sys Info).
1. The screen is still dark (no display) after power on:
(1) Check whether the power is correctly connected.
(2) Check whether the power switch is really on.
(3) Restart the instrument after finishing the above inspections.
(4) If it does not work correctly, please contact RIGOL.
2. The settings are correct but no waveform is generated：
(1) Check whether the BNC cable is correctly connected to the channel output
terminal ([Output1] or [Output2]).
(2) Check whether the BNC cable can work correctly.
(3) Check whether the Output1 or Output2 button is turned on.
(4) Set PowerOn as “Last” and then restart the instrument after finishing the
above inspections.
(5) If it does not work correctly, please contact RIGOL.
3. The USB storage device cannot be recognized:
(1) Check whether the USB storage device can work normally.
(2) Make sure the USB storage device is USB flash storage device. The generator
doesn’t support hard drive-based USB storage device.
(3) Restart the instrument, reinsert the USB storage device and check it.
(4) If the USB storage device still can not be recognized, please contact RIGOL.