Warranty and Repair Policy
Ross Video Limited (Ross) warrants its XPression systems to be free from defects under normal use and service for
the following time periods from the date of shipment:
• XPression Server — 12 months
• XPression Software Upgrades — 12 months free of charge
• System and Media hard drives — 12 months
If an item becomes defective within the warranty period Ross will repair or replace the defective item, as determined
solely by Ross.
Warranty repairs will be conducted at Ross, with all shipping FOB Ross dock. If repairs are conducted at the
customer site, reasonable out-of-pocket charges will apply. At the discretion of Ross, and on a temporary loan basis,
plug in circuit boards or other replacement parts may be supplied free of charge while defective items undergo repair.
Return packing, shipping, and special handling costs are the responsibility of the customer.
This warranty is void if products are subjected to misuse, neglect, accident, improper installation or application, or
unauthorized modification.
In no event shall Ross Video Limited be liable for direct, indirect, special, incidental, or consequential damages
(including loss of profit). Implied warranties, including that of merchantability and fitness for a particular purpose, are
expressly limited to the duration of this warranty.
This warranty is TRANSFERABLE to subsequent owners, subject to Ross’ notification of change of ownership.
Extended Warranty
For customers that require a longer warranty period, Ross offers an extended warranty plan to extend the standard
warranty period by one year increments. For more information about an extended warranty for your XPression
system, contact your regional sales manager.
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