RTI AD-46-100 - Service & Support; Limited Warranty

AUDIO DISTRIBUTION
Technical Support: support@rticontrol.com - Customer Service: custserv@rticontrol.com 48
Service&Support
IfyouareencounteringanyproblemsorhaveaquestionaboutyourRTIproduct,pleasecontactRTI
TechnicalSupportforassistance(seetheContactingRTIsectionofthisguideforcontactdetails).
RTIprovidestechnicalsupportbytelephoneore-mail.Forthehighestqualityservice,pleasehavethe
followinginformationready:
• YourName
• CompanyName
• TelephoneNumber
• E-mailAddress
• Productmodelandserialnumber(ifapplicable)
Ifyouarehavingaproblemwithhardware,pleasenotetheequipmentinyoursystem,adescriptionof
theproblem,andanytroubleshootingyouhavealreadytried.
*Please do not return products to RTI without return authorization.*
LimitedWarranty
RTIwarrantsnewproductsforaperiodofthree(3)years(excludingconsumablessuchasrechargeable
batterieswhicharewarrantiedforone(1)year)fromthedateofpurchasebytheoriginalpurchaser(end
user)directlyfromRTI/ProControl(hereinreferredtoas“RTI”),oranauthorizedRTIdealer.
WarrantyclaimsmaybeinitiatedbyanauthorizedRTIdealerusingtheoriginaldatedsalesreceiptor
otherproofofwarrantycoverage.Intheabsenceofthereceiptofpurchasefromtheoriginaldealer,RTI
willprovidewarrantycoverageextensionofsix(6)monthsfromthedatecodeoftheproduct.Note:RTI
warrantyislimitedtotheprovisionssetforthinthispolicyanddoesnotprecludeanyotherwarranties
oeredbythirdpartieswhoaresolelyresponsibleforthoseotherwarranties.
Exceptasspeciedbelow,thiswarrantycoversdefectsinproductmaterialandworkmanship.The
followingarenotcoveredbythewarranty:
• Productpurchasedviaunauthorizedsellersorinternetsiteswillnotbeserviced-regardlessof
purchasedate.
• Damagescausedbyaccident,misuse,abuse,neglectoractsofGod.
• Cosmeticdamage,including,butnotlimitedto,scratches,dentsandnormalwearandtear.
• FailuretofollowinstructionscontainedintheProductInstallationGuide.