Saab 9-4X Owner Manual - 2011
13-4 Customer Information
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Saab has TTY equipment
available at its Customer Assistance
Center. Any TTY user can
communicate with Saab by dialing:
1-866-612-0380. TTY users in
Canada can dial 1-877-919-SAAB.
Roadside Assistance
Program
For U.S.‐purchased vehicles,
call 1‐800‐852-9001.
For Canadian‐purchased vehicles,
call 1‐800‐567-4555.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.
Your name, home address, and
home telephone number.
.
Telephone number of your
location.
.
Location of the vehicle.
.
Model, year, color, and license
plate number of the vehicle.
.
Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
.
Description of the problem.
Coverage
Services are provided up to 4 years/
80 000 km (50,000 mi), whichever
comes first.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
Saab reserves the right to make
any changes or discontinue the
Roadside Assistance program at
any time without notification.
Saab reserves the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.
Lock‐Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock
may be available if you have
OnStar
®
. For security reasons,
the driver must present
identification before this
service is given.
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