Sailrite will do their best to satisfy every support
request accurately, completely and in a timely fashion.
The Stitch Master Sewing Machine comes with
personalized support for the lifetime of the machine
and motor. A 2-year limited warranty, to the original
purchaser, covers replacement parts (excluding
consumable items, like needles) starting at the date
of sale. Sailrite support comes in several forms and
generally in this order (as required):
1. Creation of a support case to be assigned to a
machine technician.
2. Email answers with relevant videos for resolution.
3. Phone support with a qualied technician.
4. Shipment of warranty parts for user installation.
5. Repair/service of actual product at our facility.
In the event that a machine must be sent in for
repairs/service, the machine owner will pay to return
just the machine head, insured, to Sailrite in Indiana
(or motor, etc.). Sailrite will pay the return shipping
after resolution of any issues that cannot be solved in
steps 1 through 4 above. The warranted component
should be shipped in the original packaging to
ensure safe transport. This policy is exclusive to
the contiguous United States and Canada. Sailrite
will work diligently to solve issues with machines in
more distant locations to avoid shipping issues. But
should shipping be required, shipping charges will be
the machine owner’s responsibility. Sailrite will ship
warranty parts at no charge, regardless of destination.
The Stitch Master Sewing Machine and Sailrite Workhorse Servo Motor’s limited warranty does not cover any damage
that results from improper installation, accident, abuse, misuse, natural disaster, insufcient/excessive electrical supply,
abnormal mechanical or environmental conditions, wear and tear resulting from normal use of the product, or any
unauthorized disassembly, repair, or modication. This limited warranty does not extend to any indirect, consequential or
incidental damages that may be suffered by a user or from the use of the motor, including without limitation, any liability for
third party claims for damage, and is limited to the amount paid by the original purchaser with respect to which this limited
warranty protection applies. This limited warranty does not apply with respect to products that have been altered or which
are missing serial numbers or for products not purchased directly from Sailrite or a dealer authorized by Sailrite. Tandy
Leather, Inc. is Sailrite’s authorized Stitch Master dealer. Any product returns/exchanges must be done with the original
machine seller in accordance with their policies. Stitch Master Sewing Machines purchased from Tandy Leather must be
returned/exchanged at Tandy Leather. Likewise, a machine purchased through Sailrite must be returned to Sailrite. Product
support and service is provided by Sailrite Enterprises, Inc.
Warranty and Customer Service Policy
Customer Service Questions or Concerns
Support: Sailrite.com/stitchmaster
Email: stitchmaster@sailrite.com
Stitch Master Speed Settings
SPEED
SETTING
WORKHORSE
SPM
5 45
6 55
7 64
8 73
9 82
10 91
11 100
12 110
13 119
14 128
15 137
16 146
17 155
18 165
SPEED
SETTING
WORKHORSE
SPM
19 174
20 183
21 192
22 201
23 210
24 220
25 229
26 238
27 247
28 256
29 265
30 275
31 284
32 293
SPEED
SETTING
WORKHORSE
SPM
33 302
34 311
35 320
36 330
37 339
38 348
39 357
40 366
41 375
42 385
43 394
44 403
45 412
With Sailrite
®
Power Plus™ Flywheel and Workhorse™ Servo Motor with 21-Tooth Pulley
Stitch Master
®
Guidebook: Specifications
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