Sakura Tissue-Tek AutoTEC - Service and Replacement Parts; Service; Replacement Parts

Section 7
SERVICE AND REPLACEMENT PARTS
Revised 5/19/2010 7.1
Service
If a problem occurs with the Tissue-Tek
®
AutoTEC
®
that
cannot be solved by implementing the recommended
corrective actions listed in Section 6, Troubleshooting, and
instrument failure is apparent, the Sakura Finetek
Technical Support Department is available to assist.
Prior to contacting the Technical Support Department,
obtain model number, installation date, and warranty
period information, which will be required by the
Technical Support Representative. Record this information
in the blanks below for quick reference.
AutoTEC Model No.
AutoTEC Serial No.
Installation Date
Warranty Period
NOTE: To determine the model number of the AutoTEC
instrument, check the Serial/Rating label at the lower left
corner of the right side panel of the instrument or touch
the Software Version icon in the Utilities screen.
Where to Call for Service
If located within the United States, contact the Technical
Support Department of Sakura Finetek USA, Inc. by
calling toll free:
1-800-725-8723, Menu Option “2”
In countries other than the United States, contact the nearest
authorized Sakura Finetek instrument distributor or
representative for service information and technical assistance.
Replacement Parts
Replacement parts include:
 User replacement accessories
 Consumables
User Replaceable Accessories
Accessories for the Tissue-Tek
®
AutoTEC
®
include:
 32-cassette magazine (product code 7005): includes
one cover. Compatible with the Tissue-Tek
®
VIP
®
tissue processors. 4/pkg.
 20-cassette (product code 7006): includes one cover
and 1 adapter. Compatible with the Tissue-Tek
®
Xpress
®
Rapid Tissue Processor. 4/pkg.
 Handles for Tissue-Tek
®
Xpress
®
compatible
magazines (product code 7007): 6/pkg
 Paraffin Scraper (product code 1550)
 Output Doors (product code 7008): 2/pkg
 Paraffin Trough (product code 7010)