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G. TROUBLESHOOTING
Question or Problem Solution
4. The Applicator is Turn off the device. Remove the sam Ultrasound Coupling
not staying secured Patch from the applicator. Replace with new sam
during treatment Ultrasound Coupling Patch. See section 11.3 for gel cup
application instructions.
5. The Applicators are The device has entered ‘sam Sensing Mode’ (See section
vibrating and red 13.4) Each sam Applicator is equipped with closed-loop
continuous temperature monitoring which maintains
treatment site temperatures below 44°C during normal
operation. In the event that the treatment site underneath
the applicator reaches the temperature threshold, the
applicator will pause ultrasound output and vibrate once
with a red LED notification that the device has begun
a cooling or rest cycle. sam will automatically resume
treatment with a blue LED notification after the site has
cooled. Caution: At no time during treatment should the
applicator be covered by thick insulating material such
as a coat, blanket or sports wrap. This may cause sam to
disable and remain disabled throughout the
therapy session.
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