Appendix
Troubleshooting
Before requesting service, please try the following solutions.
PROBLEM SOLUTION
No operation can be
performed with the remote
control.
• Check the batteries in the remote control. They may need replacing.
• Operate the remote control at a distance of no more than 20 feet from the
player.
• Remove batteries and hold down one or more buttons for several minutes
to drain the microprocessor inside the remote control to reset it. Reinstall
batteries and try to operate the remote control again.
Disc does not play. • Ensure that the disc is installed with the label side facing up.
• Check the region number of the Blu-ray Disc/DVD.
Disc Menu does not appear. • Ensure that the disc has disc menus.
The prohibition message
appears on the screen.
• This message appears when an invalid button is pressed.
• The Blu-ray Disc/DVD’s software doesn’t support the feature (e.g., angles).
•
You’ve requested a title or chapter number or search time that is out of range.
Play mode differs from the
Setup Menu selection.
• Some of the functions selected in the Setup Menu may not work properly if
the disc is not encoded with the corresponding function.
The screen ratio cannot be
changed.
• The Screen Ratio is fixed on your Blu-ray Disc/DVD.
• This is not a problem with the player.
No audio. • Make sure you have selected the correct Digital Output in the Audio Options
Menu.
The screen is blank. • If the HDMI output is set to a resolution your TV cannot support (for example,
1080p), you may not see a picture on your TV.
• Press the
@
button (on front panel) for more than 5 seconds with no disc
inside. All settings will revert to the factory settings.
• When the factory default settings are restored, all stored user BD data is
deleted.
PROBLEM SOLUTION
Forgot password • Press the
@
button (on front panel) for more than 5 seconds with no disc
inside. All settings including the password will revert to the factory settings.
Don’t use this unless absolutely necessary.
• When the factory default settings are restored, all stored user BD data is
deleted.
The picture is noisy or
distorted
• Make sure that the disc is not dirty or scratched.
• Clean the disc.
No HDMI output. • Check the connection between the TV and the HDMI jack of the player.
• Check if your TV supports 480p, 720p, 1080i, or 1080p HDMI input
resolutions.
Abnormal HDMI output
screen.
• If random noise appears on the screen, it means that TV does not support
HDCP (High-bandwidth Digital Content Protection).
If you experience other
problems.
• Go to the contents and find the section of the user manual that contains the
explanations regarding the current problem, and follow the procedure once
again.
• If the problem still cannot be solved, please contact your nearest Samsung
authorized service center.
DLNA function
I can see folders shared
through DLNA, but I cannot
see the files.
• DLNAs shows only files corresponding to the Image, Music, and Movie
categories. Files that do not correspond to these categories are not displayed.
Video is played intermittently. • Check if the network is stable.
• Check if the network cable is properly connected and if the network is
overloaded.
DLNA connection between
Player and PC is unstable.
• The IP address under the same subnetwork should be unique. If they are not,
IP interference can cause this phenomenon.
• Check if you have a firewall enabled.
If so, disable the firewall function.
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