HOLDING CALLS
• When you are connected to any call, hookflash, receive transfer
tone and dial 11. The call will now be on hold. You may now make
or receive a second call.
• To take the caller off hold, lift the handset and dial 11. You are now
connected to the call. You may resume your conversation.
NOTE: A s t a n d a r d telephone can put only one call on hold at a time.
HOLD RECALL
If you leave a call on hold longer than the hold timer, the call will re c a l l
your station.
• When your phone rings, lift the handset to answer the re c a l l .
• If you do not answer this recall within a pre p r ogrammed period
of time, it will go to the operator gro u p .
RETRIEVING CALLS ON HOLD AT ANOTHER STATION
When a line is on hold at any other station:
• Lift the handset and dial 1 2 plus the extension number of the sta-
tion that placed the call on hold – OR – dial 1 2 plus the line num-
ber if you know what it is.
CONSULTATION HOLD
When you are speaking on an outside line and it is necessary to consult
CALL PROCESSING
9
SLT 99.1.20 3:28 PM ∆‰¿Ã¡ˆ12
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