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Troubleshooting
Troubleshooting
Check points
If you encounter a problem with your oven, first check the table below and try the
recommendations. If a problem persists, or if an information code keeps appearing on the
display, contact a local Samsung service center.
Problem Cause Action
General
The buttons
cannot be
touched properly.
Foreign matter may be caught
between the buttons.
Remove the foreign matter and
try again.
For touch models: Moisture is on
the exterior.
Wipe the moisture from the
exterior.
Child Lock is activated. Deactivate Child Lock.
The time is not
displayed.
Power is not supplied. Make sure power is supplied.
Confirm the microwave is
plugged in. Check your fuses or
circuit breakers.
The Eco (power-saving) function
is set.
Turn off the Eco function.
The oven does
not work.
Power is not supplied. Make sure power is supplied.
Confirm the microwave is
plugged in. Check your fuses or
circuit breakers.
The door is open. Close the door and try again.
The door open safety
mechanisms are covered by
foreign matter.
Remove the foreign matter and
try again.
The oven
stops while in
operation.
The user has opened the door to
turn food over.
After turning the food over,
touch the START button again to
start operation.
MC17T8000C_AA-01_EN+MES.indb 68MC17T8000C_AA-01_EN+MES.indb 68 2020-11-16 1:42:542020-11-16 1:42:54
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