Samsung OfficeServ 500 - About this Book

NIGHT SERVICE OPERATION......................................................... 22
Automatic Night Service ......................................................................................... 22
Manual Night Service................................................................................................ 23
When using a single ring plan key ................................................................. 23
When using multiple ring plan keys ............................................................. 24
When using a single line telephone ............................................................. 24
Non display keysets ............................................................................................. 25
ENHANCED USER PROGRAM KEY.......................................... 26
PRINTED REPORTS ................................................................................... 27
Phone Bill Printout ..................................................................................................... 27
Guest and Meeting Room Printout...................................................................... 27
Room Status Printout ................................................................................................ 27
Wake Up Call Activity Printout.............................................................................. 27
Printing a phone bill for a room ........................................................................... 28
Printing a guest or meeting room bill ............................................................... 29
ROOM STATUS REVIEW................................................................30–34
Viewing and changing the status of a room ..................................................... 30
Using the console to view room status ............................................................. 30
Printing a room status report ................................................................................ 31
Viewing and Changing the Status of the Room .............................................. 32
Using the Console to View Room Status ........................................................... 33
Maid Service ................................................................................................................. 34
WAKE UP CALLS .......................................................................................... 35
Wake up activity report ........................................................................................... 35
Setting a wake up call ............................................................................................... 36
Setting a wake up call from a guest room ........................................................ 36
Canceling a wake up call ......................................................................................... 37
Printing a wake up report for a guest room ..................................................... 38
1
ABOUT THIS BOOK
This book contains instructions for the special Hotel / Motel features contained in your
telephone system software. These features will generally be used by a front desk clerk
to manage check in, check out, and various other room use related functions and by
other employees to bill items to a room.
A copy of this guide should be kept in close proximity to any keyset that will be using
some or all of these features as it will be a useful reference and staff training tool.
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