phone facility programming. OfficeServ Call is a client server based application that supports both an end-
user (GUI) interface and industry standards such as TAPI. The client application has support for a wide range
of operating systems including Windows 2000 and Windows XP.
OfficeServ™ Operator
OfficeServ Operator is a PC-based attendant console that works in conjunction with either a TDM or IP Keyset.
OfficeServ Operator can support up to 20 OfficeServ Operators Consoles simultaneously.
OfficeServ™ Softphone—See OfficeServ™ Communicator Softphone Mode
OfficeServ™ Communicator
The OfficeServ Communicator is a Windows® based client application that provides call control features,
screen pops from an internal or external database, and more. The OfficeServ Communicator provides you
access to all the power of the OfficeServ 7000 Series system features in a sleek, easy to use interface. Users
can set the Communicator to run in one of three modes:
1. Deskphone Mode
• Ideal for users with digital stations or IP stations.
• Dial from, and screen pop to, Microsoft Outlook, an LDAP directory, an internal Communicator
phonebook, or a DDE-compatible database.
• Configure common station options such as call forwarding, dial and answer modes, and more.
• TAPI-based connection to any station in the system through the OfficeServ Link CTI gateway.
- Access is granted by purchasing OfficeServ Communicator seats for OfficeServ Link License
• Interface to the OfficeServ Messenger application for chat and collaboration with other users.
- Access is granted by purchasing PC User seats for your OfficeServ Messenger License.
2. Softphone Mode
• Ideal for telecommuters and road warriors.
• Process internal and external calls as if you were in the office with a software IP phone that has much
of the functionality of a physical IP station (for more information refer to OfficeServ Communicator
User Guide).
• If you have a webcam installed you gain video calling capability when talking to other users running
OfficeServ Softphone, OfficeServ Communicator’s Softphone or UCPhone mode, or users who have
a webcam installed on their SMT-i5243 station.
• Record audio and video calls to your PC for later reference (files cannot be exported).
• Dial from, and screen pop to, Microsoft Outlook, an LDAP directory, an internal Communicator
phonebook, or a DDE-compatible database.
• Connect directly to the OfficeServ 7000 Series system as a fully functional software IP phone.
- Access is granted by purchasing OfficeServ Softphone seats for your OfficeServ 7000 Series
Service License.
• Interface to the OfficeServ Messenger application for chat and collaboration with other users.
- Access is granted by purchasing PC User seats for your OfficeServ Messenger License.
3. UCPhone Mode
• Specifically designed for users with SMT Series IP stations.
• If you have a webcam installed you gain video calling capability when talking to other users running
OfficeServ Softphone, OfficeServ Communicator’s Softphone or UCPhone mode, or users who have
a webcam installed on their SMT-i5243 station.
4.13
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