Samsung SHS-3321 - Troubleshooting: Lock Behavior and Sound Issues; Door Lock and Auto-Locking Problems; Warning Sounds and Unresponsive Lock

20
Smart
Door Lock
SHS-3320/3321
My PIN Code or
Card is authenti-
cated, but the door
won’t open.
The lock may be malfunctioning. Please contact service
center.
-
The door won’t
lock automatically
when I close it.
●CheckifAutoLockingisset.WhenManualLockingisset,
touching the [Touchscreen] locks the door.
●Ifthedoordoesn’tlockautomaticallywhenAutoLocking
is set, then the lock has been installed incorrectly.
●TheAutoLockingfunctionisnotactivatedwhenthebat
-
teries are completely discharged. Check if the batteries
are discharged.
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Ihearthe“Too~~t,
too~~t”warning
sound when I
touch the [Touch-
screen].
When the Double-Locking function is enabled, touching the
[Touchscreen] issues this warning sound. Check if Double-
locking is enabled, disable the function and try again.
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The lock issues a
different melody
(Fur Elise) when I
activate it.
The sound indicates that it is time to replace the batteries.
Replace with new batteries within a week.
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There is no
response when I
touch the [Touch-
screen].
●Use a pin to press the hole on the right of the external
power contact of the Exterior Unit.
●Ifdoingtheabovedoesnothing,contacttheservicecen
-
ter.
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