What to do if my Samsung DVR doesn't recognize all connected external HDDs?
If your Samsung DVR doesn't recognize all installed disks when you've connected multiple external HDDs, it may simply need more time to recognize them. Try again in a moment. If the problem persists, try using a different HDD.
Why doesn't my Samsung SRD-442 recognize the new HDD I installed?
If you have installed an additional HDD on the DVR but it does not recognize the HDD, see the compatibility list to check if the additional HDD is supported by the DVR.
Why doesn't my Samsung DVR recognize the external SATA HDD I connected?
If you have connected an external storage device (external SATA HDD) to the DVR but the DVR seems not to recognize it, see the compatibility list of external storage devices to check if the connected device is supported by the DVR.
What to do if the 'NO HDD' icon appears on my Samsung DVR?
If the 'NO HDD' icon and an error message appear, first check the HDD connection. If the problem continues under normal conditions, contact a service center to have the HDD checked.
Why doesn't the Channel button work on my Samsung SRD-442?
If the channel button on your Samsung DVR's live screen isn't working, it might be because you're in event monitoring mode. To exit, press the [ALARM] button on the remote control. Then, you should be able to select a channel.
How to improve recording quality on Samsung SRD-442 DVR?
If the image quality of your recorded data isn't satisfactory on your Samsung DVR, you can increase the resolution and quality level in Menu – Record – Quality / Resolution. Specify a bigger size when specifying the recording size and specify a bigger level for the recording quality. Keep in mind that increasing these settings will increase the data size.
How to switch to Live playback mode on Samsung DVR?
If your Samsung DVR player isn't switching to Live playback mode, press the Stop [@] button on the DVR or the remote control, or click the [ ] icon on the launcher to switch to Live mode.
Why won't backup data play on my Samsung SRD-442 or PC?
If you are backing up data, you have choices about the player either: PC or DVR. If you are using the PC to play the data, the format of the backup file should be either AVI or SEC. If you are using the DVR for this purpose, formatting backup files should be done by the DVR.
What to do if some channels are black on my Samsung SRD-442 DVR?
If some channels on your Samsung DVR display only a black screen, check if the camera connected to the system properly displays the image. Also, check if the camera is properly supplied with power. You can also input the video source of the camera directly into the DVR.
What to do if ESC key doesn't exit fullscreen on Samsung DVR WebViewer?
If you press the ESC key in full screen mode of the WebViewer, the system does not switch to a normal split mode, press the ALT+TAB keys to select ‘ACTIVE MOVIE’ and press the ESC key again.
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