Troubleshooting
22
Before calling for service, check the information in this section to see if you can solve the problem yourself.
If you do need assistance, please call the phone number on the warranty card, the phone number on
the Information section or contact your dealer.
Check List
Symptom Chek List Solution
No images on the screen.
I cannot turn on the monitor.
I cannot see the On
Screen Display.
Is the power cord connected
properly?
Check the power cord connection
and supply.
Can you see "No Connection,
Check Signal Cable" on the screen?
Check the signal cable connection.
If the power is on, reboot the
computer to see the initial
screen(the login screen), which
can be seen.
If the initial screen (the login screen)
appears, boot the computer in the
applicable mode (the safe mode for
Windows ME/XP/2000) and
then change the frequency of the
video card.
(Refer to the Preset Timing Modes)
Note: If the initial screen (the login
screen) does not appear, contact
a service center or your dealer.
Can you see "Sync. Out of
Range" on the screen?
You can see this message when the
signal from the video card exceeds
the maximum resolution and frequency
that the monitor can properly handle.
Adjust the maximum resolution and
frequency that the monitor can
properly handle.
There is no image on the
screen. Is the power indicator
on the monitor blinking at
1second intervals?
The monitor is in PowerSaver mode.
Press a key on the keyboard or
move the mouse to activate the
monitor and restore the image on the
screen.
Have you locked the On
Screen Display (OSD) Menu to
prevent changes?
Unlock the OSD by pressing the
Menu button for at least 10 seconds.
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