Solving other problems | 100
Solving other problems
Printing problems
Condition Possible cause Suggested solutions
The machine
does not print.
The machine is not receiving
power.
Check the power cord connections.
Check the power switch and the power
source.
The machine is not selected as
the default machine.
Select your machine as your default
machine in Windows.
Check the machine for the following:
• The top cover is not closed. Close the top cover.
• Paper is jammed. Clear the paper jam (see "Clearing paper jams" on page
93).
• No paper is loaded. Load paper (see"Loading paper in the tray" on page
28).
• The toner cartridge is not installed. Install the toner cartridge (see
"Replacing the toner cartridge" on page 85).
• Make sure the protect cover and sheets are removed from the toner
cartridge (see "Replacing the toner cartridge" on page 85).
If a system error occurs, contact your service representative.
The connection cable
between the computer and
the machine is not connected
properly.
Disconnect the machine cable and
reconnect it (see "Rear view" on page 19).
The connection cable
between the computer and
the machine is defective.
If possible, attach the cable to another
computer that is working properly and
print a job. You can also try using a
different machine cable.
The port setting is incorrect.
Check the Windows printer settings to
make sure that the print job is sent to the
correct port. If the computer has more
than one port, make sure that the
machine is attached to the correct one.
The machine may be
configured incorrectly.
Check the Printing Preferences to
ensure that all of the print settings are
correct.
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