Solving other problems | 108
Operating system problems
Common Windows problems
Refer to the Microsoft Windows User’s Guide that came with your computer for further
information on Windows error messages.
• An unknown
image
repetitively
appears on a
few sheets
• Loose toner
• Light print or
contaminatio
n occurs
Your machine is probably being used at an altitude of 1,000 m (3,281 ft) or
above.
The high altitude may affect the print quality, such as loose toner or light
imaging. Change the altitude setting for your machine (See "Altitude
adjustment" on page 25).
Condition Suggested solutions
“File in Use” message
appears during
installation.
Exit all software applications. Remove all software from the
startup group, then restart Windows. Reinstall the printer driver.
“General Protection
Fault”, “Exception OE”,
“Spool 32”, or “Illegal
Operation” messages
appear.
Close all other applications, reboot Windows and try printing
again.
“Fail To Print”, “A printer
timeout error occurred”
message appear.
These messages may appear during printing. Just keep waiting
until the machine finishes printing. If the message appears in
ready mode or after printing has completed, check the
connection and/or whether an error has occurred.
Machine information is not
displayed when you click
the device in the Devices
and Printers.
Check the Printer properties. Click the Ports tab.
(Control Panel > Devices and Printers > Right-click on your
printer icon and select Printer properties)
If the port is set to File or LPT, uncheck them and select TCP/IP,
USB, or WSD.
Condition Suggested Solutions
To Next Page
Loading...
