Solving other problems | 107
Solid color or
black pages
• The imaging drum may not be installed properly. Remove the imaging
drum and reinsert it.
• The imaging drum may be defective. Remove the imaging drum and
install a new one (see "Replacing the imaging drum" on page 87).
• The machine may require repairing. Contact a service representative.
Loose toner • Clean the inside of the machine (see "Cleaning the machine" on page 89).
• Check the paper type and quality.
• Remove the imaging drum and then, install a new one (see "Replacing the
imaging drum" on page 87).
If the problem persists, the machine may require repair. Contact a service
representative.
Character voids
Character voids are white areas within parts of characters that should be
solid black:
• You may be printing on the wrong surface of the paper. Remove the
paper and turn it around.
• The paper may not meet paper specifications.
Horizontal
stripes
If horizontally aligned black streaks or smears appear:
• The imaging drum may be installed improperly. Remove the imaging
drum and reinsert it.
• The imaging drum may be defective. Remove the imaging drum and
install a new one (see "Replacing the imaging drum" on page 87).
If the problem persists, the machine may require repairing. Contact a
service representative.
Curl
If the printed paper is curled or paper does not feed into the machine:
• Turn the stack of paper over in the tray. Also try rotating the paper 180°
in the tray.
• Change the printer’s paper option and try again. Go to Printing
Preferences, click the Paper tab, and set type to Light 60-69g (see
"Opening printing preferences" on page 64).
Condition Suggested Solutions
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