Paper feeding problems | 98
Paper feeding problems
Condition Suggested solutions
Paper jams during
printing.
Clear the paper jam.
Paper sticks together.
• Check the maximum paper capacity of the tray.
• Make sure that you are using the correct type of paper.
• Remove paper from the tray and flex or fan the paper.
• Humid conditions may cause some paper to stick together.
Multiple sheets of
paper do not feed.
Different types of paper may be stacked in the tray. Load paper of
only one type, size, and weight.
Paper does not feed
into the machine.
• Remove any obstructions from inside the machine.
• Paper has not been loaded correctly. Remove paper from the tray
and reload it correctly.
• There is too much paper in the tray. Remove excess paper from
the tray.
• The paper is too thick. Use only paper that meets the
specifications required by the machine.
The paper keeps
jamming.
• There is too much paper in the tray. Remove excess paper from
the tray. If you are printing on special materials, feed manually in
the tray.
• An incorrect type of paper is being used. Use only paper that
meets the specifications required by the machine.
• There may be debris inside the machine. Open the top cover and
remove any debris.
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