Solving other problems | 105
Toner smear • Clean the inside of the machine (see "Replacing the toner cartridge" on
page 85).
• Check the paper type and quality.
• Remove the old imaging drum and install a new one (see "Replacing the
imaging drum" on page 87).
Vertical
repetitive
defects
If marks repeatedly appear on the printed side of the page at even intervals:
• The imaging drum may be damaged. If you still have the same problem,
remove the imaging drum and, install a new one (see "Replacing the
imaging drum" on page 87).
• Parts of the machine may have toner on them. If the defects occur on the
back of the page, the problem will likely correct itself after a few more
pages.
• The fusing assembly may be damaged. Contact a service representative.
Background
scatter
Background scatter results from bits of toner randomly distributed on the
printed page.
• The paper may be too damp. Try printing with a different batch of paper.
Do not open packages of paper until necessary so that the paper does not
absorb too much moisture.
• If background scatter covers the entire surface area of a printed page,
adjust the print resolution through your software application or in
Printing Preferences (see "Opening printing preferences" on page 64).
Ensure the correct paper type is selected. For example: If Heavy 90-120g
is selected, but Plain Paper actually used, an overcharging can occur
causing this copy quality problem.
• If you are using a new toner cartridge, redistribute the toner first (see
"Redistributing toner" on page 84).
Toner particles
are around
bold characters
or pictures
The toner might not adhere properly to this type of paper.
• Change the printer option and try again. Go to Printing Preferences, click
the Paper tab, and set the paper type to Recycled (see "Opening printing
preferences" on page 64).
• Ensure the correct paper type is selected. For example: If Heavy 90-120g
is selected, but Plain Paper actually used, an overcharging can occur
causing this copy quality problem.
Condition Suggested Solutions
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