Troubleshooting Guide
Error codes are shown on the main display for 2 seconds. The program then returns
automatically to the previous mode (e.g., weighing).
Display Cause Solution
No segments appear No AC power is available Check the AC power supply
on the display
The power supply is not Plug in the power supply
plugged in
h The load exceeds the balance Unload the balance
capacity
l or Err 54 Something is touching Move the object that is
the weighing pan touching the weighing pan
CPA2P-F model: To calibrate/adjust, position either
calibration/adjustment not the standard pan (8 g) or the
possible without cover filter pan (5 g) along with the
cover (3 g)
err 01 Display overrun (data output Change the configuration in
incompatible with output format the operating menu
err 02 Calibration parameter Calibrate only when zero
not met; e.g.: is displayed
– balance not zeroed – Press (TARE) to zero the balance
– load on weighing pan – Unload the balance
err 10 The tare keys are blocked Press (CF) to clear the tare
when there is data in the memory and release the tare keys
second tare memory (net-
total); only 1 tare function
can be used at a time
err 11 Tare memory not allowed Press (TARE)
err 22 Weight is too light or, Increase the weight on the
when using an application balance
program, there is no sample
on the balance
err 30 Interface port for printer Reset the menu factory settings,
output is blocked or
Contact your local Sartorius
Service Center
err 235 Connecting cable not Plug in the cable correctly
on CPA26P, correctly plugged in
CPA225D Electronics unit of Connect the units that belong
a different balance used to one another
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