8
Troubleshooting
Most installation problems are related to handing. See Determine the Handing on page 2 to determine the hand of your door.
Problem Solution Step
Inside lever will not rotate up. Lock is installed correctly. Inside lever should not rotate up. —
Inside lever rotates up. Inside lever should not rotate up. Check the handing. 3d, 3a, 2b
Inside lever will not rotate down. Check the handing. 3d, 3a, 2b
Rotating the inside lever down does not retract the latch. Check the handing. 3d, 3a, 2b
Outside lever will not rotate up. Lock is installed correctly. Outside lever should not rotate up. —
Outside lever rotates up. Outside lever should not rotate up. Check the handing. 3d, 3a, 2b
Outside lever will not rotate down. Check the handing. 3d, 3a, 2b
When in the locked state, rotating the outside lever unlocks the
deadbolt without a valid credential being presented.
Check the handing. 3d, 3a, 2b
Make sure the cam is in the correct position. 2c
When in the locked state, presenting a valid credential and
rotating the outside thumbturn does not unlock the deadbolt.
Make sure the cam is in the correct position. 2c
Make sure the batteries are installed correctly and are not dead. 4b
Make sure the cable is connected. 4a
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