32
TROUBLESHOOTINg
Condition/Problem Things to Check
Solution
No display/partial display/
unit will not turn on
Check electrical (wall)
outlet
Make sure unit is plugged into a functioning wall outlet.
Check connection at front
(recumbent) or rear (up-
right) of unit
Connection should be secure and undamaged. Replace adapter
or connection at unit if either are damaged.
Check data cable integrity
All wires in cable should be intact. If any are visibly crimped or
cut, replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly. Small
latch on connector should line up and snap into place.
Check console display for
damage
Check for visual sign that console display is cracked or otherwise
damaged. Replace Console if damaged.
Console Display
If Console only has partial display and all connections are fine,
replace the Console.
If the above steps do not resolve the problem, contact Customer
Care for further assistance.
Unit operates but Contact
HR not displayed
HR cable connection at
Console
Be sure cable is connected securely to Console.
Sensor grip
Be sure hands are centered on HR sensors. Hands must be kept
stillwithrelativelyequalpressureappliedtoeachside.
Dry or calloused hands
Sensors may have difficulty with dried out or calloused hands.
Aconductiveelectrodecreamsuchas“SignaCrème”or“Buh-
Bump”canhelpmakebetterconduct.Theseareavailableonthe
web or at medical or some larger fitness stores.
Handlebars
If tests reveal no other issues, Handlebars should be replaced.
Consoledisplays“E2”error
code
Check data cable integrity
All wires in cable should be intact. If any are cut or crimped,
replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly. Small
latch on connector should line up and snap into place.
Console Electronics
If tests reveal no other issues, Console should be replaced.
No speed/RPM reading,
Consoledisplays“E3”error
code
Check data cable integrity
All wires in cable should be intact. If any are cut or crimped,
replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly. Small
latch on connector should line up and snap into place.
Check magnet position
(requiresshroudremoval)
Magnet should be in place on pulley.
Check RPM Sensor (re-
quiresshroudremoval)
RPM sensor should be aligned with magnet and connected to
data cable. Realign sensor if necessary. Replace if there is any
damage to the sensor or the connecting wire.