SERVIS S328514MLW - Page 31

Troubleshooting
30
Discharge the water when
the program is started
 This is not a fault. Please do not open the door to pour the water directly
into the drum before the program runs, otherwise the machine may
discharge the water which has been poured into the drum when the
program is started,
Problem
Possible cause / solutions
The water level is too low
when the machine is
washing
 This is not a fault. The water consumption in wash cycle of this appliance is
relatively little, the water level in wash cycle is lower than other type
washing machine normally.
Make up water during
wash cycle operation
 If the water level drops, the machine will make up water automatically.
 When the amount of washing clothes is too large, the appliance may make
up water automatically several times during wash cycle operation.
There is too much foam in
drum or the foam
overflow
from detergent dispenser
 The detergent is not suitable for machine washing (it should display the
text “for washing machines” or “hand and machine wash” or the like).
 Too much detergent was used – less detergent is required in soft water.
The high-speed spinning
needs to be repeated many
times
 Due to the different types and materials of the laundry, the load balancing
system of the appliance may wobbling and dispersing the clothes for many
times to prolong the spinning time. This is a normal phenomenon, not a
machine failure.
The machine does not spin
 The Spin Speed is turn off by pressing the SPEED button to set all spinning
speed value indicator light go out on the display.
The machine vibrates a lot
during the spin cycle
 The feet have not been adjusted, enabling the machine to rock.
 New Installation – Either the Transit Bolts including the plastic spacer, or
the
Polystyrene Packaging have not been removed when installing the
machine.
 The appliance is trapped between cabinets and/or walls.
 The load is in a slight out of balance condition and the appliance is spinning,
but at a lower speed.
The spin effect is not ideal.
 When washing less clothes, such as a pair of jeans, a sweater, a bath towel,
etc., the machine may not complete the spinning process due to balance
protection.
 If the load is in a slight out of balance condition and the appliance is
spinning, but at a lower speed, not at the default spin speed of the cycle or
the spin speed setting for the cycle.
The machine does not
drain , drains slow or “E03”
appears in the display

The top of the drain hose is too high – It must be fitted at a height between
65 and 100 cm from the floor。
 The pump filter is blocked.
 The drain hose is kinked , twisted or bended.
 The drain hose is blocked or frozen.
The program time stops
counting down before
entering high-speed
spinning process
 This is not a fault. The load balancing system of the appliance wobbling and
dispersing the clothes in the drum for a long time to achieve balance and
complete high-speed spinning; In the process of wobbling and dispersing,
the program time stops counting down before the appliance entering high-
speed spinning process.