Troubleshooting
29
Your appliance could occasionally fail to work. Before contacting the service center, make sure that the problem
cannot be solved easily using the following list.
Possible cause / solutions
There are color spots and
oil stains in the drum
The appliance requires a service wash. Run a “Drum Clean” wash cycle with
no detergent and no laundry.
The machine smells
Due to the use of rubber parts, the machine will have rubber smell at the
beginning of use, but the rubber smell will gradually disappear during use.
opened
The safety protection function is in operation, and the water temperature
and/or water level are/is too high.
Whether the program has ended normally and whether there is power
failure.
Is the child lock function activated? Turn off the child lock function.
Whether to select the delay end function? Turn off the delay end function.
the dispenser
The dispenser drawer is blocked with detergent and requires cleaning.
The water pressure is too high and requires turning down – turn down the
tap on the water supply pipe slightly and try again.
The appliance is tilting forwards – It must be level when in its final position.
The machine leaks (other
than dispenser)
The water inlet hose is loose, check both the cabinet and tap ends .
The inlet hose is tight but still leaks, if so replace the rubber washers, or
the water inlet hose is missing the rubber wa she r.
The drain hose is not fixed in properly.
In case of water leakage inside the machine, please turn off the power
supply and contact the after-sales department for maintenance
switch on
The appliance is not plugged into the socket fully, or not enough to make
contact.
There is not power to the socket, or the fuse has blown in the mains plug.
The wash cycle does not
start
The door is not closed properly.
The POWER button has not been pressed.
The START/PAUSE button has not been pressed.
The water tap has not been turned on to allow water to flow into appliance.
A Delay end function has been set.
The machine does not fill
with water, the detergent
cannot flow into the drum
or “E02” appears in the
display
The water inlet hose is kinked, twisted and bent.
The water inlet hose is not connected to the water supply.
The water pressure is too low.
The water tap has not been turned on to allow water to flow into the
machine.
There is no water supply to the house.
The mesh filter in the water inlet hose and/or water inlet valve are/is
blocked.
The faucet and/or water supply pipe are/is frozen.
The delay end function is selected so that the machine does not enter
water
The START/PAUSE button has not been pressed.
There is enough water in the drum already.
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