25
Battery level low
The ambient temperature
is too high or too low
Chill pads still do not power on
Battery level too low to power the
chill pads. Please charge the device
using the provided USB-C cable.
Turn off the device and let sit for
90 seconds before turning back on.
If issue still occurs, stop use and
contact visit support.sharkclean.co.uk.
Please visit support.sharkclean.co.uk.
The chill pads do not power on
Possible cause Corrective action
TROUBLESHOOTING
Possible cause Corrective action
Device is powering down Wait 60 seconds for the device to
power down after the end of your
cooling session.
The cooling fans keep running after the session ends
Possible cause Corrective action
The straps are not properly
placed/fitted on your head
Revisit the “Fitting the Mask” section
of this User Guide for step-by-step
instructions. The chill pads should only
lightly contact your under-eye area.
The chill pads are digging into my under-eye area
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