Shark CryoGlow - Troubleshooting

24
Battery level low
Device still will not power on
Charge the device using the
provided USB-C cable.
Long-press the dial button. If device
still will not turn on, please contact visit
support.sharkclean.co.uk.
The device does not power on
Possible cause Corrective action
TROUBLESHOOTING TROUBLESHOOTING
Possible defective battery
Defective charging cable
Please visit support.sharkclean.co.uk.
Please visit support.sharkclean.co.uk or
replace with a Shark USB-C cable and
adapter.
The battery will not charge
Possible cause
Possible cause
Corrective action
Wrong power adapter Make sure to use a 220-240V power
adapter.
The battery takes more than 3 hours to charge
Possible cause
Possible cause
Corrective action
Report any adverse events or issues to customer support at support.sharkclean.co.uk. We monitor
safety and performance continually and address any reported issues to maintain high safety standards.