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What is covered by the free Shark guarantee?
Repair or replacement (at Shark’s option) of your Shark machine, including all parts and labour,
due to defects in materials or workmanship.
What is not covered by the free Shark guarantee?
• Normal wear and tear.
• Accidental damage or faults caused by negligent use or care, misuse, neglect, careless
operation or handling of the Shark appliance which
is not in accordance with the Shark Operating Manual supplied with your machine.
• Damage caused by use of the Shark appliance for anything other than normal domestic
household purposes.
• Damage caused by use of parts not assembled or installed in accordance with the operating
instructions.
• Damage caused by use of parts and accessories which are not Shark Genuine Components
• Faulty installation (except where installed by Shark).
• Damage caused by repairs or alterations carried out by parties other than Shark or its agents.
How can I claim under the free Shark guarantee?
Contact our customer service helpline on 0800 862 0453. For service hours please visit
our website under ‘Contact Us’. It’s free to call, and you’ll be put straight through to a Shark
representative. You’ll also find online support at https://support.sharkclean.co.uk/. The Shark
representative will go through some troubleshooting with you, and if we conclude that the item
has failed, we will send you a replacement part or a returns label to send the defective item back
to us free of charge. When you have delivered the defective product to us, we will send you a
replacement.
Please remember that the item will need to be boxed when you return it to us, which can be any
suitable box; it does not have to be the original packaging.
Where can I buy genuine Shark spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark
skincare appliance. You’ll find a full range of Shark spares, replacement parts and accessories
for all Shark machines at www. sharkclean.co.uk. Please remember that damage caused by the
use of non-Shark spares and accessories will not be covered under your guarantee.
NOTESMANUFACTURER’S GUARANTEE (CONT.)
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