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LIDAR MODULE
Inspect the top of the robot to see if there is any
hair or debris inside the navigation module. If there
is gently remove. To further clean your navigation
module place your robot on a level surface and
power o your robot. Take a cotton swab and gently
rotate the navigation module clockwise five times.
Do not insert cotton swabs inside the holes of the
navigation.
BRUSHROLL
MAINTENANCE
To access the brushroll, push up on the tabs on the
brushroll door, then lift o the door.
Take out the brushroll and remove the cap on the
end. Clean o any hair or debris then replace the
cap. Reinstall the brushroll, inserting the flat end
first. Close the brushroll access door and press down
until both sides click into place.
NOTE: Replace brushroll every 6 to 12 months, or when visibly worn. See sharkaccessories.com for replacement parts.
MAINTENANCE
TROUBLESHOOTING
If any error lights are illuminated or flashing on your Shark Matrix™, see the error code
chart below:
For all other issues, please call Customer Service at 1-888-228-5531
ERROR CODE
ERROR
NUMBER
SOLUTION
MIDDLE LED (WHITE) + RIGHT LED (RED)
flashing
Side brush is stuck. Remove any debris from around the
side brush so it moves freely.
Blockage in brushroll. Remove any debris from around and
inside the brushroll so that it can spin freely.
A drive wheel is stuck. Clean the wheels and remove any
debris wrapped around the axles so they can move freely.
Wheel motor encoder failure. Please contact Shark
Customer Service at 1-888-228-5531.
MIDDLE LED (RED) + RIGHT LED (RED)
flashing
3
Suction motor failure. Remove and empty the dust bin,
clean the filters, remove the brushroll and brushroll door,
and remove blockages.
LEFT LED (RED) flashing + RIGHT LED
(WHITE)
6
Front bumper may be jammed. Clean the bumper and
make sure it moves in and out freely.
LEFT LED (WHITE) flashing + MIDDLE LED
(RED) flashing + RIGHT LED (WHITE)
7
Cli sensor error. Move your robot to a new location and
clean its cli sensors.
LEFT LED (RED) flashing + MIDDLE LED (RED)
flashing + RIGHT LED (WHITE)
9
Robot dust bin needs to be reinstalled. Insert the dust bin
until it clicks in place.
MIDDLE LED (RED) flashing + RIGHT LED
(WHITE)
10
Robot may be stuck on an obstacle. Move robot to a new
location on a level surface.
LEFT LED (WHITE) flashing + MIDDLE LED
(RED) flashing
16
Robot is stuck. Move your robot to a new location and
make sure the front bumper moves in and out freely.
LEFT LED (RED) flashing + MIDDLE LED
(WHITE) flashing
23
Robot cannot find the Self-Empty Base. Please make sure
the Self-Empty Base is ON and is free of all obstacles.
LEFT LED (RED) + RIGHT LED (RED)
alternating with MIDDLE LED (WHITE)
24
Battery is critically low and needs recharging. Please
pick up your robot and place it on the Self-Empty Base.
Make sure the Self-Empty Base indicator light turns blue
to confirm your robot is placed on the base correctly.
LEFT LED (RED) flashing + RIGHT LED (RED)
26
Blockage in dust bin. Check the Self-Empty Base and the
robot dust bin for clogs. Clear any debris and reinstall the
dust bin, ensuring that it clicks into place.
18
4
5
2
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