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THREE (3) YEAR LIMITED WARRANTY
The Three (3) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and to the original product only and is
not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of three (3) years from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion, will be
repaired or replaced up to three (3) years from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as foam filters, felt filters, post-motor filters, etc.), which
require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not
covered by this warranty. Replacement parts are available for purchase at sharkaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse (e.g., not cleaning the filters), abuse, negligent handling, failure to perform
required maintenance, or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused
in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the
repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the warranty
period, visit sharkclean.com/support for product care and maintenance self-help. Our Customer Service
Specialists are also available at 1-800-798-7398 to assist with product support and warranty service options,
including the possibility of upgrading to our VIP warranty service options for select product categories. So
we may better assist you, please register your product online at registeryourshark.com and have the product
on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of
$24.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-800-798-7398 to initiate a warranty claim. You will need the receipt as proof of purchase.
We also ask that you register your product online at registeryourshark.com and have the product on hand
when you call, so we may better assist you. A Customer Service Specialist will provide you with return and
packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from state to
state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the
above may not apply to you.
For all other issues, please call Customer Service 1-800-798-7398 or sharkclean.com/support
TROUBLESHOOTING
WARNING: To reduce the risk of shock and unintended operation, turn o power before servicing.
ISSUE WHAT IT MEANS WHAT TO DO
Vacuum will not
operate.
1) No power supply.
1) Check power cord,
breakers, fuses.
2) Faulty power cord.
2) Unplug and check the power
cord. If damaged, have it repaired
by a professional.
Fine dust comes
out from the
motor exhaust.
1) The pre- or post-motor
filters are missing or need
maintenance.
1) Follow the instructions in the
Cleaning the Filters section.
No/low suction.
1) There are blockages in the
accessory, hose, hose port,
debris screen, or lid openings.
1) Unplug and check accessories,
hose, hose port, debris screen,
and lid openings for blockages.
2) The pre- and post-motor
filters need maintenance.
2) Follow the instructions in the
Cleaning the Filters section.
3) Dust cup is full. 3) Empty the dust cup.
4) The bag was not inserted
correctly.
4) Carefully follow the
instructions in the AnyBag
Technology™ Section.
Motor noise.
1) Dust cup filled beyond max
fill line and float valve has been
activated.
1) Empty the dust cup.
2) The pre- and post-motor
filters need maintenance.
2) Take out the filters and clean
with cold water only or install
new filters.
Wet debris
leaking.
1) Dust cup filled beyond Wet
Debris Max Fill line.
1) Follow the instructions in
the Maintenance section. Once
complete, plug in and turn on
the vacuum. Allow it to run for 2
minutes to dry out.
Vacuum is
emitting air that
smells bad.
1) The unit needs to be
cleaned.
2) Follow the instructions in the
Maintenance section.
Vacuum turns o
while vacuuming.
1) Motor has overheated.
1) Shut the vacuum o, unplug,
and let it sit for 60 minutes.
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