E-12
Troubleshooting
I can’t find the Bluetooth name of this unit on
my Bluetooth device for Bluetooth pairing
● Ensure the Bluetooth function is activated on
your Bluetooth device.
● Ensure you have paired the unit with your
Bluetooth device.
● This is a 15 minutes power off function, one
of the ERPII standard requirement for saving
power
● When the unit’s external input signal level is too
low, the unit will be turned off automatically in
15 minutes. Please increase the volume level of
your external device.
The subwoofer is idle or the indicator of
subwoofer does not light up.
● Please unplug power cord from the mains
socket, and plug it in again after 4 minutes to
resent the subwoofer.
No power
● Ensure that the AC cord of the apparatus is
properly connected .
● Ensure that there is power at the AC outlet.
● Press button to turn the unit on.
Remote control does not work
● Before you press any playback control button,
first select the correct source.
● Reduce the distance between the remote
control and the unit.
● Insert the battery with its polarities (+/-) aligned
as indicated.
● Replace the battery.
● Aim the remote control directly at the sensor on
the front of the unit.
No sound
● Make sure that the unit is not muted. Press
MUTE or VOL+/VOL– button to resume normal
listening.
● Press button on the unit or on the remote
control to turn the sound bar to standby mode.
Then press the button again to turn the
sound bar on.
● Unplug both the sound bar and the subwoofer
from the mains socket, then plug them again.
Turn on the sound bar.
● Ensure the audio setting of the input source
(e.g. TV, game console, DVD player, etc.) is set
to PCM or Dolby Digital mode while using digital
(e.g. HDMI, OPTICAL, COAXIAL) connection.
● The subwoofer is out of range, please move the
subwoofer closer to the sound bar. Make sure
the subwoofer is within 5 meters from the sound
bar (the closer the better).
● The sound bar may have lost connection with
the subwoofer. Re-pair the units by following
the steps on the section “Pairing the Wireless
Subwoofer with the Sound bar”.
● The unit may not be able to decode all digital
audio formats from the input source. In this case,
the unit will mute. This is NOT a defect.
TV has display problem while viewing HDR
content from HDMI source.
● Some 4K HDR TVs require the HDMI input
or picture settings to be set for HDR content
reception. For further setup details on HDR
display, please refer to the instruction manual of
your TV.
HT-SBW460 asean.indd 12 20/2/2020 11:42:19 AM