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Transmission does
not take place.
Does a message appear notifying you
that the original size was not detected?
Place the original again. If the original size is still not
detected correctly, specify the original size manually.
Does the job status screen (completed
jobs) or a transaction report indicate
that the transmission was not
successful?
If the transmission is still not successful after recalling is
performed as set in "Recall in Case of Line Busy" or
"Recall in Case of Communication Error", the
transmission failure will be indicated in the job status
screen and the transaction report.
Perform the transmission again.
➞ System Settings (Administrator) > "Image Send
Settings" > "Fax Settings" >"Fax Send Settings" >
"Recall in Case of Line Busy"
➞ System Settings (Administrator) > "Image Send
Settings" > "Fax Settings" > "Fax Send Settings" >
"Recall in Case of Communication Error"
Did you place a long size original on
the document glass when it is
scanned?
A long size original cannot be scanned from the
document glass. Place originals in the document feeder
tray of the automatic document feeder.
Did you place an original that is folded? If a folded original is placed in the automatic document
feeder, an error will occur and scanning will be canceled
when the actual original size is detected during
scanning.
Following the instructions in the display, unfold the
original, place it in the automatic document feeder
again, and rescan.
Are the sub-address and passcode
correct?
(When using F-code communication)
Check with the operator of the other machine to make
sure that the sub-address and passcode are correct.
The transmitted fax
prints out blank at the
receiving side.
Is the original placed face up or face
down correctly?
When using the document glass, the original must be
placed face down. When using the automatic document
feeder, the original must be placed face up. Place the
original correctly and send the fax again.
If the receiving machine is using
thermal paper, was the thermal paper
loaded with the wrong side out?
Check with the operator of the other machine.
The transmitted fax is
reduced by the
receiving fax machine.
Has image rotation been enabled? When "Rotation Sending Setting" is not enabled (the
image is not rotated), an original placed in the vertical
orientation may be reduced by the receiving machine.
Enable "Rotation Sending Settings" before
transmission.
Transmission does
not begin at the
specified time.
Is the machine's clock set to the correct
time?
Set the clock to the correct time.
➞ System Settings > "Default Settings" > "Clock"
Problem Point to check Solution
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