TROUBLESHOOTING AND MAINTENANCE
97
Unable to scan
the image.
If scanning is not possible, shut down your
computer, turn off the machine's power switch,
and unplug the machine's power cord. Next, start
your computer, restore power to the machine,
and try scanning again. If scanning is still not
possible, check the following items.
–
Your application is not TWAIN/WIA compliant.
→ If your application is not TWAIN/WIA compliant,
scanning will not be possible. Make sure your
application is TWAIN/WIA compliant.
–
You have not selected the scanner driver of the
machine in your application.
→ Make sure that the machine's scanner driver is
selected in your TWAIN/WIA-compliant
application.
–
You have not specified all scanning preferences
appropriately.
→ Scanning a large area at high resolution results in
a large amount of data and extended scanning
times. The scanning preferences should be set
appropriately for type of original to be scanned,
i.e., Text, Text/Graphics, Photograph.
–
Scanner transfer
speed is slow.
Your computer does not meet the system
requirements for the USB 2.0 interface (Hi-Speed
mode).
→ See "System requirements for USB 2.0 (Hi-Speed
mode)" to configure your system as required for
USB 2.0, and then set "USB2.0 MODE SWITCH"
in the user programs to "HI-SPEED".
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Weight and Dimensions
