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When a problem occurs
Symptoms Possible cause Remedy
The cycle computer screen
does not light up when the
(main) battery power
button is pressed.
The (main) battery level may be too low.
Refer the SHIMANO STEPS special battery
and parts user's manual to charge the
battery, and then turn the power ON again.
Is the power ON?
Refer the SHIMANO STEPS special battery
and parts user's manual to turn the power
ON.
Is the battery charging?
When charging with the battery installed
to a bicycle, you cannot turn the power ON.
Stop charging.
Is the connector of the electric wire
installed correctly?
Check whether the connector of the electric
wire is disconnected. If you are not sure,
contact the place of purchase.
A product that the system cannot identify
may be connected.
Contact the place of purchase.
The gear position is not
displayed.
The gear position is only displayed when
the electronic gear shifting unit is installed.
Check whether the connector of the electric
wire is disconnected. If you are not sure,
contact the place of purchase.
I want to turn the operation
sound OFF.
Refer to "Turning the operation sound ON/
OFF [Beep]".
Cannot start the setting
menu while riding.
The product is designed to prevent the
setting menu from being started while
riding is detected. This is normal.
Configure the settings after stopping.
A switch operation cannot
be performed and two
beeps are heard.
Operation of the switch you pressed is
prohibited.
This is not a malfunction.
Three beeps are heard. An error or warning has occurred.
A warning or error is displayed on the cycle
computer. Refer to "Warning
indication""Error indication".
The gear position set in the
start mode is not set when
the bicycle is stopped.
You may have pressed the pedal too
strongly.
Pressing the pedal gently makes it easier to
shift gears.
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