Troubleshooting and tips
Troubleshooting and tips
TroubleshootingTip sFaultTroub leshooting
Refer to the safety information in the "Safety" m anua l when
connecting or disconnecting cables.
If a fault occurs, try to correct it as described. If you fail to correct the problem, proceed as follows:
► Make a note of the steps and the circumstances that led to the fault. Also
make a note of any error messages displayed.
► Switch the notebook off.
► Contact the Hotline/Help Desk.
You can find the telephone numbe rs in the help desk list. Please have
the following information ready when you call:
• The model name and serial number
of the notebook. The serial numb er is
located on a sticker on the under
side of the notebook.
• Notes of any messages that appear on th e screen and information on acoustic signals.
• Any changes you have made to the ha
rdware or software since
receiving the notebook.
• Any changes you have m ade to the BIOS Setup settings since receiving the notebook.
• Your system configuration an d all p
eripheral devices connected to your system.
• Your sales contract.
Our notebooks have been designed primarily with m obile applications in mind.
This means that considerable effort has been made t o optimise components and
equipment in terms of weight, space and energy requirements. Depending on the
particular configuration you have purchased, it is possible that functionality may be
slightly reduced compared to a desktop PC if you are ru nnin g proce ssor-intensive
gaming software, e.g. games with intensive 3D graphics. Updating your hardware
with drivers which have not been approved by Fujitsu Siemens Computers may
result in performance losses, data losses or malfunction of the equipment. A
list of approved drivers and current BIOS versions can be do wnloaded from:
"
http://www.fujitsu-siemens.de/support/ downlo ads.html"
Restoring installed software
Please create backup copies of you r files on a regular basis. If data is lost, you can
restore your applications using the da ta carriers. However, if you do not have backup
copies of your own data files, it is no longer possible to restore them.
If your operating system will not start, or if there are errors on the hard disk, the
pre-installed software may have to be re-installed.
12 - English 10600900852, edition 1
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