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Customer Service & Assistance
Gigaset DL500A / GRC EN / A31008-N3103-T101-1-7619 / appendix.fm / 31.08.10
Version 4, 16.09.2005
Questions and answers
If you have any questions about the use of
your base, visit our website at
www.gigaset.com/service
for assistance 24/7. The table below contains
a list of common problems and possible
solutions.
Registration or connection problems with a
Bluetooth headset.
¥ Reset the Bluetooth headset (see the user
guide for your headset).
¥ Delete registration data from the base by
deregistering the device (
¢page 79).
¥ Repeat the registration process
(
¢page 77).
The display is blank.
1. The base is not connected to the mains power
supply.
¥ Check the mains connection
(
¢page 14).
2. The backlight is deactivated because a time
control was activated (¢page 86).
¥ Press any key on the base to temporarily
activate the display backlight.
Or:
¥ Deactivate the time control (¢page 86).
No connection between the base and handset.
1. Handset is out of the range of the base.
¥ Move the handset closer to the base.
2. Range of the base has been reduced as
Eco Mode is active.
¥ Deactivate Eco Mode (¢page 69) or
reduce the distance between the handset
and the base.
3. The handset has not been registered to the
base or was deregistered due to the registra-
tion of an additional handset (more than
six DECT registrations).
¥ Register the handset with the base
(
¢page 73).
4. The firmware is currently being updated.
¥ Please wait until the update is complete.
5. Base is not switched on.
¥ Check the power adapter for the base
(
¢page 13).
The base does not ring.
1. The ringer is switched off.
¥ Activate the ringer (¢page 89).
2. Call divert set for "All Calls".
¥ Deactivate call divert (¢page 32).
The display shows "Please check phone connec-
tion".
Connector to the telephone network may not be
plugged in.
¥ Check the telephone connection
(
¢page 13).
You cannot hear a ringer/dialling tone from the
fixed line.
The supplied phone cable is not being used or
the phone cable may be faulty.
¥ Replace the phone cable. When purchasing
from a phone retailer, ensure the cable has
the correct jack pin connections
(
¢page 104).
Some of the network services do not work as
specified.
Features are not activated.
£Query with the network provider.
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN.
¥ Repeat input of system PIN.
The other party cannot hear you.
You have pressed the mute button P.
The base is "muted".
¥ Unmute the microphone (¢ page 31).
The number of the caller is not displayed
despite CLIP/CLI being activated.
Calling Line Identification is not enabled.
¥ The caller should ask the network provider to
enable Calling Line Identification.
You hear an error tone when keying in informa-
tion (a descending tone sequence).
Action has failed/invalid input.
¥ Repeat the process.
Watch the display and refer to the user guide
if necessary.
No time is specified for a message in the call list.
Date and time have not been set.
¥ Set date/time or
¥ Activate synchronisation with a time server
on the Internet via the Web configurator.
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