Siemens SIMOREG DC-MASTER - 9 Service, Technical Support

12.2010 Service, technical support
Siemens AG 6RX1700-0DD74 ENGLISH 71
SIMOREG DC-MASTER Converter Commutation Protector Operating Instructions
9 Service, Technical Support
Note
We would be grateful if you could specify the following unit data when you have any queries:
• Unit order number and serial number
• Software version
• Hardware version of the C98043-A7046 module (Power Interface)
(screen printed on the component side)
You can find information on our services and regional contact partners under:
http://www.siemens.de/automation/csi_de/service
Technical support
Our technical support service can provide you with technical assistance for products, systems, and
solutions.
http://www.siemens.de/automation/support-request
(German)
http://www.siemens.com/automation/support-request
(English)
Central hotlines for technical support for SIMOREG CCP / SIMOREG DC-MASTER /
SINAMICS DCM:
Time zone
Europe and Africa
Tel: +49 (0)911 895 7222
Fax: +49 (0)911 895 7223
mailto:support.automation@siemens.com
8:00 to 17:00 CET
24-hour hotline: +1 800 333 7421 Time zone,
Americas
Tel.: +1 423 262 2960
Fax: +1 423 262 2200
mailto:support.america.automation@siemens.co
m
8:00 to 17:00
Eastern Standard Time
Time zone
Asia / Australia
Tel: +86 1064 757575
Fax: +86 1064 747474
mailto:support.asia.automation@siemens.com
7:30 to 17:30
Local time, Beijing
Repairs
If you wish to have a part/unit repaired, then please contact your regional contact partner for
repairs.
Service calls
Qualified personnel can perform repair work on your units and offer services that ensure their
availability. This work can be carried out with charges that are scaled according to the amount of
time and work involved, or at a flat rate as part of a contract. Services whose charges depend on
the amount of time and work involved are performed within the normal working hours for the region
and with an appropriate response time. You can request service calls through your regional contact
partner.