Siemens XQG62-WS12K2601W - 4 Customer Service

Customer service en
25
4 Customer service
Customer service If you cannot rectify the fault yourself,
Faults, what to do?~ Page 24
Please contact our customer service.
We will always finds a suitable solution
to avoid unnecessary visits by
technicians. Please give customer
service the product number (E-Nr.) and
the production number (FD) of the
appliance.
You can find this information on the:
inside of the door and back of the
appliance.
Rely on the competence of the
manufacturer.
Contact us. You can therefore be sure
that the repair is carried out by trained
service technicians who carry original
spare parts.
Excessive noise, vibra-
tions and wandering dur-
ing spin cycle.
■ Appliance aligned?
Align the appliance. ~ Page 32
■ Appliance feet fixed?
Secure appliance feet. ~ Page 32
■ Transportation safety devices removed?
Remove transportation protection devices. ~ Page 29
Display panel/indicator
lights do not function
while the appliance is run-
ning.
■ Power failure? ~ Page 23
■ Circuit breaker tripped? Reset the circuit breaker /change the fuse.
■ If the fault occurs repeatedly, call the after-sales service.
Programme duration
changes during the wash
cycle.
■ Not a fault – unbalanced load detection system adjusts imbalance by
repeatedly distributing the laundry.
■ Not a fault – foam detection function active. Additional rinse cycle.
Detergent residues on the
laundry.
■ Occasionally phosphate-free detergents contain water-insoluble residues.
■ Select Rinse or brush the laundry after washing.
If a fault cannot be rectified (switching the machine on and off) or a repair is required:
■ Set programme selector to $ Off and pull out the mains plug out of the socket.
■ Turn off the tap and call the after-sales service.
Faults Cause/Remedy
Product number Production number
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