SimPure Y5 - Troubleshooting Guide

17
18
Warranty
SimPure
®
warrants to the customer that its residential countertop water
purification systems will be free from defects in material and workmanship
under normal use and service for a period of 1 year. We will replace or repair
any part of the SimPure
®
purification systems that we find to be defective in
operation due to faulty materials or workmanship within one year since the
date of the original purchase. Used replaceable filter cartridges and
membranes are excluded.
General Conditions
SimPure
®
obligation to the customer under these warranties shall be limited,
at its option, to replacement or repair of items covered by these warranties.
Prior to return or repair of covered items, the customer must obtain a return
goods authorization number from SimPure
®
and, at SimPure
®
option, return
the item with freight prepaid by the customer.
Damage to any part of this system because of misuse, misapplication,
negligence, alteration, accident, installation, or operation contrary to our
instructions, incompatibility with accessories not installed by SimPure
®
, or
damage caused by freezing, flood, fire, or Acts of God are not covered by this
warranty. In all such cases, regular charges will apply. This limited warranty
does not include service to diagnose a claimed malfunction in this unit. This
warranty is void if the claimer is not the original purchaser of the unit or if
the unit is not operated with certified safe potable municipal or well water.
We assume no warranty liability in connection with this system other than
that specified herein. This warranty is in lieu of all other warranties,
expressed or implied, including warranties of fitness for a particular purpose.
SimPure
®
liability hereunder shall not exceed the cost of the product. Under
no circumstances will SimPure
®
be liable for any incidental or consequential
damages or for any other loss, damage or expense of any kind, including loss
of use, arising in connection with the installation or use or inability to use the
covered items. These warranties are governed by the laws of the state of
Washington, USA, and may change at any time without notice.
Troubleshooting Guide
Problem
Possible Solution
1
The Water purifier will not
dispense water with room
temperature.
Plug the water purifier into the electrical
outlet and make sure the outlet switch is on (if
applicable).
Push the Room Temperature button again
Check if the Change Water Indicator is on. If the
indicator flashes, please remove the water tank
and empty it. Try dispensing water again after
the water is purified.
2
Will not dispense purified
water in Tea, Coffee, Baby
Formula Mode.
The heating module is operating. The water
purifier will dispense water with room
temperature for the first 5 seconds after the
system is plugged in or reconnected.
Dispense water with room temperature for
a few times before using other modes.
Wait until the Filtering Water Indicator lights
on. Follow instructions on Filtering Indicator
Light (see page 13)
3
“Filtering” and “Maintenance”
indicator lights flashing at the
same time.
Make sure the filters cartridges are correctly
installed. Follow instructions on filter
replacement (see page 12)
4
The purifier doesn’t operate
or respond to buttons or
lights don’t illuminate.
System locked or stuck. Unplug the unit from the
electrical outlet for 5 minutes then reconnect.
Hardware damage. Contact SimPure®
customer service for advice
5
The Purifier makes excessive
noise during operation.
Note: The purifier does make noise when
processing water; this is normal.
The feed tank water level is very low. empty the
feed water tank and fill with fresh potable (tap)
water.
There’s an air blockage in the water production
system. Follow the System Flushing instructions
(Page 9)
Water quality is poor; filters have blocked early
(before replacement schedule). Replace filter set.
6
The purifier leaks.
The drip tray is full. Remove and empty it
before putting it back.
Check Valve/Seal Valve blocked by foreign
objects. Remove the Check Valve/Seal Valve
or contact SimPure® customer service.
If the leakage is from the inside, contact
SimPure® customer service.
7
Eletrical leakage.
Make sure plug the water purifier into reliable
power supply with a ground connection.
Contact SimPure® customer service for
further support.
8
The water dispensed has a
strange smell.
The water purifier is newly purchased or has not
been used for an extended period. Follow the
System Flushing instructions to flush the system
(Page 9)
The filter(s) has not been replaced for an extended
period. Please see Filter Replacement (Page 13)