Simtronics GD1 MK3 - GD1 Support and Contact Information; Shipping Units for Support;Repair

GD1 Page 71 of 76 850-816926-EN R06
11. SUPPORT AND CONTACT DETAILS
You will find sales and technical information on our website at
https://gasdetection.3M.com
Email address for general enquiries:
gasandflamedetectioninfomail@mmmoldhamgas.com.com
Phone: +33 (0)3 21 60 80 80
11.1. Shipping instruction sending units to support
In case of shipping a GD1 to support please follow the procedure below:
1. Download and save the Diagnostics file as described in section 6.4.
2. Prepare an e-mail with additional important information collected during the
troubleshooting and the following information:
• Unit serial number
• If available, support reference number
• Short description of the error or problem
• A list of all items to be packed in the box
• Contact information with telephone number and e-mail address
3. Attach the Diagnostics file to the e-mail.
4. Send the e-mail to support.
5. Print the e-mail.
6. Turn off the power of the instrument.
7. Dismount the instrument. Do NOT remove the optical housing or the junction box
from the mounting plate.
8. Put the complete GD1 with mounting plate in a protected packing box.
9. Put the printed e-mail in the packing box.
10. Mark the packing box with the following information:
• Unit serial number
• Sender
11. Ship the transmitter unit package to support at:
OLDHAM SAS
R2 Repair Department
ZI Est - Rue Orfila
62027 ARRAS Cédex
FRANCE