SMA Data Manager L - 10 Troubleshooting

10 Troubleshooting
SMA Solar Technology AG
Operating manual EDMM-10-BE-en-20 47
10 Troubleshooting
Problem Cause and corrective measures
Obsolete or incorrect mea-
sured values are displayed.
Connection to VPN or Internet is disrupted.
• Ensure that the network cable is connected correctly and that
the network port Link LED is glowing.
or
• Check the status of the connected devices in the device
overview in SunnyPortal.
The energy meter is connected incorrectly.
• Connect the energy meter correctly (see energy meter manual).
or
• Swap the channels for purchased-electricity and feed-in meters
in the meter configuration on the user interface.
The display in your web browser is not updated.
• Reload the page in your web browser.
Not all devices are being
detected.
Not all devices are in operation.
• Ensure that all devices are in operation.
There are too many devices in the system.
• Ensure that no more than permissible devices are in the system.
The network configuration of the local network is incorrect.
• Ensure that the network configuration is correct. SMA Solar
Technology AG recommends automatic network configuration.
The Data Manager user in-
terface cannot be called up.
The firmware has been updated to a newer version.
• After a firmware update, errors may arise when restarting the
products. Reset the product to the default settings. To do so,
press and hold down the function button for 15 to 20 seconds.
This will also reset all of the data in the product.
Modified parameters will
not be adopted after a wait-
ing time of approximately
one minute.
Parameters are modified by two users at the same time.
• Ensure that parameters cannot be modified at the same time on
the user interface of the product and in SunnyPortal.
The DataManager cannot
be registered in SunnyPor-
tal.
The Internet connection via a proxy server is not possible.
• Contact your network administrator.
The PIC or RID entry is incorrect.
• Verify your entry.