SMA Home Storage HS-BM-3.28-10 - Page 66

20 Contact
SMA Solar Technology AG
Operating ManualHS-BM-3.28-10-BE-en-1066
20 Contact
If you have technical problems with our products, please contact the SMAServiceLine. The following data is required
in order to provide you with the necessary assistance:
• Device type
• Serial number
• Firmware version
• Event message
• Mounting location and mounting height
• Type of the communication products connected
• Use the name of the system in SunnyPortal (if available)
• Access data for SunnyPortal (if available)
• Special country-specific settings (if available)
• Information on the ripple control receiver (if available)
• Detailed description of the problem
You can find your country's contact information at: