SMART Board 800 Series - SMART Board 800 Series Initial Troubleshooting Flowchart; Getting Started with Ready Light Diagnostics

2 | Knowledge Base – Using the Ready light to troubleshoot the SMART Board X800 series
interactive whiteboard
Flowchart 1: Getting started
Start
Is the Ready
light off?
Is the
Ready
light flashing
green?
Is the
Ready
light solid
green?
Is the Ready
light red?
No
No
No
Yes
Go to
Flowchart
2
Yes
Go to
Flowchart
4
Yes
Go to
Flowchart
5
Yes
Go to
Flowchart
3
Contact SMART
Technical Support
No
The interactive whiteboard isn’t receiving power.
The interactive whiteboard is receiving power but isn’t
communicating successfully with your computer.
A flashing green light might be normal if you want touch-
only operation of the interactive whiteboard. If you want
to use the SMART Board tools or the pen tray pens, go
to Flowchart 4.
A solid green light indicates the interactive whiteboard is
operating correctly. To diagnose problems that might
occur in other components of your interactive
whiteboard, go to Flowchart 5.
If the Ready light is flashing or solid amber, the firmware
might be updating. Wait until it finishes.