6 | Knowledge Base – Using the Ready light to troubleshoot the SMART Board X800 series
interactive whiteboard
Flowchart 5: The Ready light is solid green but the interactive
whiteboard doesn’t work as expected
A solid green Ready light indicates that the interactive whiteboard is operating
correctly. However, if the pen tray tools don’t work as expected, or the interactive
whiteboard isn’t sensitive to touch, use the following flowchart to troubleshoot your
interactive whiteboard.
Are
there obstructions on
the frame’s reflective
tape?
No
From
Flowchart
1
Remove
obstructions
OK
now?
Yes
Contact SMART
Technical Support
Calibrate the
cameras
OK
now?
Yes
Done
No
Reset the interactive
whiteboard
No
OK
now?
Yes
Are
the camera lens
covers
dusty?
No
Clean the
camera lens
covers
OK
now?
Yes
No
Yes
Yes
No
If another user has reassigned the pen, eraser
or pen tray button functions, the tools might not
work as expected. You can return them to
normal operation by using the SMART
software control panel to change SMART
hardware settings.
To reset the interactive whiteboard, use a long,
narrow object, such as a ball-point pen, to
press the recessed Reset button briefly (less
than three seconds). Alternatively, disconnect
the power cable from the wall, and connect it
again.
Calibrate the cameras to ensure that the
cameras accurately track your finger and the
pens. To calibrate the cameras, ensure your
projector’s image fills as much of the
interactive surface as possible, and then select
View > SBX800/SBID8070i Bar > Calibrate.
Use a soft cloth to dust the camera lens covers.
CAUTION:
Do not use compressed air to clean the
cameras or the lens covers.
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