4 | Knowledge Base – Using the Ready light to troubleshoot the SMART Board X800 series
interactive whiteboard
Flowchart 3: The Ready light is red
A red Ready light indicates that the interactive whiteboard is receiving power, but isn’t
communicating successfully with your computer. In most cases, pen tray LEDs won’t
turn on and the screen isn’t responsive to touch.
No
Go
back to
Flowchart
1
From
Flowchart
1
Is the
Ready light still
red?
Yes
Reset the interactive
whiteboard
Is the
Ready light still
red?
Disconnect and connect the
USB cable to the computer
Is the
Ready light still
red?
Yes
No
No
No
Does the
USB cable exceed
16' (5 m)?
Is the
Ready light still
red?
No
Yes
Remove, or
replace with a
shorter
USB cable
Yes
Yes
Check all cable
connections
Contact SMART
Technical Support
The interactive whiteboard is connected to
your computer with a USB cable, and to the
wall outlet with a power cable. You can
access these cables by reaching
underneath the pen tray.
The USB cable must not exceed 16' (5 m).
To reset the interactive whiteboard, use a
long, narrow object, such as a ball-point
pen, to press the recessed Reset button
briefly (less than three seconds).
Alternatively, disconnect the power cable
from the wall, and connect it again.
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