SMART Board 800 Series - Troubleshooting SMART Board: Ready Light Off; Addressing a Non-Responsive Whiteboard (Ready Light Off)

3 | Knowledge Base – Using the Ready light to troubleshoot the SMART Board X800 series
interactive whiteboard
Flowchart 2: The Ready light is off
When the Ready light is off, the interactive whiteboard isn’t receiving power.
To reset the interactive whiteboard, use a long, narrow object, such
as a ball-point pen, to press the recessed Reset button briefly (less
than three seconds). Alternatively, disconnect the power cable from
the wall, and connect it again.
When you reset the interactive whiteboard, all the pen tray LEDs
flash sequentially twice, indicating successful communication with
the controller. If they flash continuously, contact SMART Technical
Support.
Check that the power cable is connected to the correct receptacle.
The audio and power receptacles are located beside each other on
the back of the pen tray.
Power
receptacle
Audio
receptacle
If the computer is in standby mode, the Power button on the pen
tray is off. Press the Power button or touch the interactive surface
to wake up the computer.
Go
back to
Flowchart
1
Contact SMART
Technical Support
No
From
Flowchart 1
Reset the interactive
whiteboard
No
Is the
Ready light on
now?
Yes
Ensure the power cable
is securely connected to
the interactive
whiteboard and the wall
Press the
Power button
Is the
Ready light on
now?
No
Yes
Is the
Ready light on
now?
Yes