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Frequently Asked Questions
Problem Solution
Why won’t the Air
Fryer Oven turn
ON?
• Check that the Air Fryer Oven is correctly plugged in
and switched on at the power outlet.
• The Air Fryer Oven wont begin operation until a
cooking time has been set. To set the timer, rotate
the oven timer dial clockwise.
Why isn’t the food
being cooked
thoroughly?
• The food capacity has been exceeded, remove
some food and cook in another batch. This will cook
the food more evenly and thoroughly.
• The temperature has been set too low, increase the
heat.
• The food has not had enough time to cook,
increase the cooking time.
Why has the food
cooked unevenly?
• Certain foods may need to be shaken midway
through the cooking process.
Why won’t the
baking tray or wire
rack slide back
into the housing
properly?
• There is too much food in the mesh basket, baking
tray or wire rack. Remove some food and try again.
• The baking tray or wire rack has not been aligned
correctly, align the baking tray or wire rack with the
grooves located on the inside of the Air Fryer Oven
housing.
Why is there white
smoke being
emitted during
cooking?
• The food contained within may be too greasy.
Greasy and fatty foods will emit fat/oil into the pan
of the Air Fryer Oven and when it is heated, may
emit a white smoke. Try to avoid cooking greasy/
fatty foods in the Air Fryer Oven. The white smoke will
not affect the cooking process.
Why aren’t the
chips crispy?
• There may be a lack of oil and too much moisture.
Ensure you have dried the chips after rinsing. Possibly
add more oil to the chips before cooking.
• The chip pieces may be too large, try cutting the
potatoes into smaller pieces for crispier results.
• When making home made chips/fries, we
recommend you use starchy varieties (Kennebec,
King Edward, Golden Delight or Sebago).
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